Returns & Refunds
Bought the wrong item or something not quite right? Here's how returns work at Auckland Sales.
Last updated: 25 October 2026
1. Changed your mind?
We accept change-of-mind return requests within 14 days of receiving your order. Items must be unused, in resalable condition and returned with their original packaging and accessories.
For approved returns, the following fees apply:
Change-of-mind returns are subject to approval. Original delivery charges are not refunded, and return postage is the customer's responsibility.
2. Items we can't accept for change of mind
For safety and resale reasons, this includes:
- Opened car care liquids and ceramic coatings
- Alloy wheels that have been fitted or damaged
- Installed or modified electronics
- Custom or special-order products
- Used items or products missing original parts
These exclusions do not affect your rights if a product is faulty or doesn't meet consumer guarantees.
3. Faulty, damaged or incorrect products
If something arrives damaged, doesn't work as it should or isn't what you ordered, please get in touch as soon as you can.
Under the Consumer Guarantees Act 1993, you may be entitled to a repair, replacement or refund. The remedy depends on the nature of the problem. Serious faults may entitle you to choose a refund or replacement.
Where required by law, we'll cover reasonable return costs. Restocking fees don't apply to statutory remedies.
4. Cancellations, exchanges & refunds
Need to cancel? Contact us before your order is dispatched and we'll generally arrange a full refund. After dispatch, our returns conditions apply.
Exchanges depend on stock availability. Approved refunds are returned to the original payment method as soon as reasonably practicable. Bank processing times may vary.
International change-of-mind returns may involve return shipping and customs charges. Please contact us first.
Your consumer rights come first
Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993 or Fair Trading Act 1986. The 14-day period and restocking fees apply only to voluntary change-of-mind returns, not claims under consumer law. Manufacturer warranties are additional to these rights.