Terms & Conditions
Last Updated: 25 October 2026
Welcome to Auckland Sales. These Terms & Conditions apply to purchases made through our website, www.aucklandsales.co.nz.
By placing an order, you agree to the terms outlined below. Please read them before completing your purchase.
Nothing in these terms limits your rights under New Zealand consumer law.
1. About Us
Auckland Sales is operated by AUCKLAND SALES LIMITED, a New Zealand-registered company specialising in automotive products, alloy wheels, car accessories and car detailing supplies.
Legal Business Name: AUCKLAND SALES LIMITED
NZBN: 9429053907431
Address for Service: Unit 605, 1 Buscomb Avenue, Henderson, Auckland 0610, New Zealand
Email: Aucklandsales8@gmail.com
Phone: 021 210 5842
Website: https://aucklandsales.co.nz
We operate as an online retailer and can be contacted using the details above for sales, orders, deliveries, returns and general customer enquiries.
2. Products & Availability
We make reasonable efforts to ensure all product descriptions, specifications, images and prices displayed on our website are accurate.
Product availability may change, and certain items may be subject to supplier availability or additional processing times.
If an ordered product becomes unavailable, we will contact you to discuss an alternative, revised delivery timeframe or refund.
Product photographs are provided to represent the products being sold. Minor differences in colour or appearance may occur due to screen settings or manufacturing variations.
We aim to keep our product information accurate and will correct errors when identified.
3. Pricing & GST
All prices displayed on our website are in New Zealand Dollars (NZD).
All online transactions are charged in New Zealand Dollars.
Product prices include GST where applicable, unless clearly stated otherwise.
Delivery charges and any applicable additional fees will be disclosed before you complete your purchase.
The total amount payable will be displayed during checkout.
Promotional prices, discounts and special offers may be available for limited periods and are subject to the conditions displayed with each offer.
4. Placing an Order
When you place an order through our website, you will be asked to provide the necessary billing, contact and delivery information.
An order confirmation will be sent to the email address provided.
We may contact you if additional information is needed to process or deliver your order.
If a pricing error, stock issue or other problem affects our ability to fulfil your order, we will contact you as soon as reasonably practicable to arrange an appropriate resolution.
Where we cannot fulfil an order and payment has already been received, we will arrange a refund.
5. Payment & Security
We accept the payment methods displayed at checkout.
Auckland Sales Limited intends to use EFTPOS New Zealand (Verifone) as its online payment gateway provider, subject to final merchant approval and integration.
Once the gateway is enabled, online card payments will be processed using its secure payment technology.
Our website uses HTTPS encryption to help protect information transmitted between your browser and our website.
Payment card information will be handled by the authorised payment provider. We do not intend to store full credit or debit card numbers, CVV/CVC security codes or card PINs within our website database.
We may retain payment confirmations, transaction references and other limited transaction information for accounting, order processing and refund purposes.
Orders requiring payment will be processed once the relevant payment has been successfully completed or otherwise authorised.
6. Shipping & Delivery
Auckland Sales arranges deliveries throughout New Zealand using courier or freight services, depending on the product’s size, weight and destination.
Our proposed standard delivery estimates are:
Order Processing: 1–2 working days for in-stock products.
Auckland: Approximately 2–5 working days after dispatch.
North Island (Outside Auckland): Approximately 3–7 working days after dispatch.
South Island: Approximately 3–7 working days after dispatch.
Rural Deliveries: Approximately 5–10 working days after dispatch.
Larger items, including alloy wheel sets and bulky automotive products, may require freight delivery or additional handling time.
Delivery estimates are indicative and may vary depending on product availability, delivery location, courier operations and public holidays.
Where a longer delivery period applies, we will advise you as soon as reasonably practicable.
Shipping charges are calculated based on the products ordered and delivery destination. Any delivery charges payable by the customer will be disclosed before payment.
We are responsible for arranging delivery of purchased goods within the agreed timeframe, or within a reasonable time where no specific timeframe has been agreed, in accordance with the Consumer Guarantees Act 1993.
If your order is delayed, damaged or does not arrive, please contact us so we can investigate and arrange an appropriate resolution.
7. International Orders
Our standard delivery services are intended for New Zealand customers.
International orders are accepted only where international delivery is specifically offered or confirmed by us.
Any applicable international shipping charges, customs duties, import taxes or restrictions will be disclosed or explained before an international order is accepted, where relevant.
8. Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
Orders that have not yet been dispatched may be eligible for cancellation.
If an order has already been dispatched, any return will be handled according to our Returns & Refunds Policy and your rights under New Zealand law.
Where an order cannot be supplied, we will contact you and arrange a suitable resolution, including a refund where appropriate.
9. Returns & Refunds
We want customers to receive products that are safe, fit for purpose and consistent with their descriptions.
All eligible purchases are covered by the Consumer Guarantees Act 1993.
If a product is faulty, damaged, unsafe, does not match its description or otherwise fails to meet the applicable consumer guarantees, you may be entitled to a repair, replacement, refund or other remedy under New Zealand law.
The appropriate remedy depends on the nature and seriousness of the issue.
Change of Mind
We are not generally required to accept returns where a customer has simply changed their mind or ordered the wrong product, unless we have expressly agreed to accept the return.
Any discretionary returns must be approved by us before products are sent back.
Faulty or Damaged Products
If you receive a faulty, damaged or incorrect product, please contact us at Aucklandsales8@gmail.com with your order number and a description of the problem.
Photographs may help us assess the issue more quickly.
Where a return is necessary because a product fails to meet the Consumer Guarantees Act, reasonable return costs will be covered or reimbursed as required by law.
Refund Processing
Approved refunds will be processed through the original payment method where reasonably possible.
The time required for funds to appear in your account may depend on your bank or payment provider.
For further information, please refer to our Returns & Refunds Policy.
10. Consumer Guarantees & Warranties
Our products are sold in accordance with the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.
Under the Consumer Guarantees Act, goods must:
Be of acceptable quality
Be safe and reasonably durable
Be fit for their intended purpose
Match their description
Be delivered within the agreed or otherwise reasonable timeframe
Some products may also include manufacturer warranties.
Any additional manufacturer warranty will be described on the relevant product page or in the documentation supplied with the product.
Manufacturer warranties are provided in addition to your rights under New Zealand consumer law and do not replace or restrict those rights.
11. Product Compatibility & Installation
Customers should check product dimensions, fitment specifications and compatibility before purchasing.
This is particularly important for automotive products such as alloy wheels, wheel accessories, vehicle electronics, seat covers and other vehicle-specific components.
Where professional installation is recommended, we encourage customers to use a suitably qualified installer.
For products sold with installation included, the installation arrangements, coverage area and any additional charges will be communicated before the purchase is finalised.
We remain responsible for meeting our obligations under applicable New Zealand consumer law, including any consumer guarantees that apply to installation services we provide.
12. Website Information
We aim to keep our website accurate, secure and available.
Occasionally, product information, pricing or website functionality may contain errors or require updates.
We may update website content, product information and availability where reasonably necessary.
We do not guarantee uninterrupted access to the website, but we take reasonable steps to maintain its operation.
Nothing in this section limits any legal rights available to customers.
13. Privacy & Personal Information
Customer privacy is important to us.
We collect and use personal information to process orders, arrange deliveries, communicate with customers and operate our business.
Our website uses WordPress and WooCommerce and is hosted through Hostinger.
We handle personal information in accordance with the New Zealand Privacy Act 2020.
Further information about how customer data is collected, stored, shared and protected is available in our Privacy Policy.
14. Promotions & Discount Codes
From time to time, Auckland Sales may offer promotional discounts, coupon codes or special pricing.
Promotional offers may be subject to eligibility requirements, expiry dates, product exclusions or other conditions disclosed with the offer.
Unless otherwise stated, discount codes cannot be combined with other promotional offers.
We reserve the right to correct promotional errors and prevent misuse of discount codes, subject to applicable consumer law.
15. Limitation of Liability
To the extent permitted by New Zealand law, Auckland Sales Limited is not responsible for losses arising from events outside our reasonable control.
However, nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Consumer Guarantees Act 1993, Fair Trading Act 1986 or other applicable New Zealand legislation.
16. Governing Law
These Terms & Conditions are governed by the laws of New Zealand.
Any disputes relating to purchases made through our website will be handled in accordance with applicable New Zealand law.
Customers may access the relevant dispute resolution processes and legal remedies available under New Zealand law.
17. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes in our products, services, business operations or legal obligations.
Updated terms will be published on this page.
Changes will not retrospectively remove rights or alter agreed terms for completed purchases without a lawful basis.
18. Contact Us
If you have any questions about our Terms & Conditions, an order or a product, please contact us.
AUCKLAND SALES LIMITED
NZBN: 9429053907431
Unit 605, 1 Buscomb Avenue
Henderson, Auckland 0610
New Zealand
Email: Aucklandsales8@gmail.com
Phone: 021 210 5842
Website: https://aucklandsales.co.nz